Cat's
Whiskers
Professional, Reliable Cat Sitting Services in North and East London

0207 359 1483
  • Unit K, Reliance Wharf
    2 - 5 Hertford Road
  • London N1 5EW

Cat’s Whiskers reserves the right to review and change prices at their discretion.

Rate per visit (up to 4 cats)
Visits last about 30 minutes
£16.00 - £18.00 (depending on location)
Rate per visit (more than 4 cats) Add 10% to visit rate
Bank Holidays; Christmas Eve; Christmas Day; Boxing Day; New Year's Eve; New Year's Day Double visit rate

Short notice booking
Late cancellation

*NB – 2 days notice required for Monday start/end dates*
An additional standard visit rate will be applied if less than 1 business day’s notice is given

Key collection and return

Why not leave them with us for future bookings?

Hand delivery - £8.50

Postal options can be arranged, please contact us for details
Shopping for cat food and litter supplies Invoiced at standard retail cost
Injections (we do not cover insulin) £5 each
Trip to the vet £25 per hour
Pill administration Free
House plant watering Free
Garden watering By arrangement


Booking deposits and cancellation fees during Seasonal periods


Non Refundable Booking Deposit (Christmas and Easter Periods)

£40

This is deducted from the total invoice should the booking proceed
Cancellation Fee (Christmas Period)
Less than 48 hours notice
Less than 1 weeks notice
 
Total Fee Payable
25% of total booking / remaining booking
Terms & Conditions | Privacy Notice (last updated 24/5/2018)

Privacy Policy

Type of Client Data held

The type of Personal Data held by Cat’s Whiskers for clients consists of:
Contact details (Name, Email address, Phone number, Address); Access information e.g. security/alarm codes; Information required for the care of your cats e.g. food, litter, medication, vet contact details

Why is the Client Data held?

Cat’s Whiskers only holds clients’ personal data, as above, for contractual purposes to allow Cat’s Whiskers to supply the services booked by their clients.

Who has access to the Data held?

Laura Stafford (as the owner of Cat’s Whiskers) is the Data Controller and has overall control of all data provided by the client and handled by Cat’s Whiskers.  In addition to the Data Controller, the Office Manager and sitters have access to necessary client data in order to run their aspect of the Cat’s Whiskers business.

How Data is handled by Cat’s Whiskers?

Information provided by clients in person or by email/telephone to the office is used to create a Client File which is stored in a cloud-based software.  The details collected are as outlined above.

Email addresses are used solely for service-based communications which may include (but are not limited to) reminders, booking cut-off dates, price increases and essential information about Cat’s Whiskers which relate to the contractual arrangement in place. 

Where clients have consented and chosen to follow us on social media platforms, a photo of the cat is taken during the visit and shared accordingly.

How data is secured

Client Files are stored in cloud-based software which is password protected. The Owner, Office Manager and sitters have access to this information via Mac/PC and mobile phones which are also password protected.

Third Parties

Prior to Cat’s Whiskers providing any of its clients’ personal data to a third party, Cat’s Whiskers confirms that it has undertaken necessary steps to ensure that the third party is GDPR compliant.

How long is the data held?

Client Files are accessible by the Owner, Office Manager and sitters if they have made a booking in the previous 2 years. For any client who has not booked within this timeframe, their details will be archived for up to 6 years in a password protected cloud-based environment. Any unnecessary client data which is over 6 years old and currently held by us will be deleted by Friday 25th May 2018.

Data Access Request

Clients of Cat’s Whiskers can ask to see what data is held about them.  They can also ask that their data be removed and/or changes made.  Cat’s Whiskers confirms that they will respond to any Data Access Request within the required timeframe.

Analytics

We use analytics to track how visitors use this website and so improve their experience; all user data here is anonymous.

© Cats Whiskers (May 2018)