Cat's
Whiskers
Professional, Reliable Cat Sitting Services in North and East London

0207 359 1483
  • Unit K, Reliance Wharf
    2 - 5 Hertford Road
  • London N1 5EW

How to make a booking (new customers only)

Please complete our introductory visit request form. Ideally at least 10 days before your booking is required.

In this form we ask you for certain details that are important to understand the nature of your booking. Of utmost importance is your home address/postcode and telephone number so that we are able to provide you with a quote per visit and contact you.

Once received, we will respond within a couple of hours with your price per visit, information about ourselves and possible dates/times for your FREE introductory visit.

What happens on the introductory visit?

We will come to your home to meet you and your furry VIPs. The visit will normally take around 30 minutes during which time we will collect all care information required and any special requirements that are individual to your cats.

Please ensure a parking permit is made available if parking restrictions are in place.

We will also collect keys for your booking. Please note that if none are made available, a fee of £8.50 will be incurred for a sitter to collect at a later date, or you may drop them to our Haggerston office a minimum of 3 days before your booking during the days/times specified below.

How do I make a booking? (existing customers only)

We ask that you send us all booking requests by email as it avoids any errors. Written confirmation will be given to all email bookings and this will constitute your schedule/fee unless you let us know otherwise.  It is your responsibility to check your booking confirmation email is correct for all dates/times specified.

We appreciate at least 3 days notice for booking requests.

I need to make an emergency booking

If we hold your keys in our office, we are usually able to accommodate this.

Please note that a ‘late’ fee of one standard visit rate will be applied to bookings made with less than 24 hours notice (GMT). Unfortunately at Christmas/New Year we are unable to guarantee short notice bookings due to high demand.

I need to cancel my booking

Please note that a ‘late’ fee of one standard visit rate will be charged where a booking is cancelled with less than 24 hours’ notice (GMT).

I’ve moved home, what do I do?

If you have moved home, we will need a new set of keys provided to us and will also need to arrange a “re-introductory visit” so that we can be sure that the information we hold for your booking is 100% correct. Please email the office to arrange.

I haven’t booked for over a year, what do I do?

If you haven’t booked with us for 18 months or longer, we will need to arrange a “re-introductory visit” so that we can be sure that the information we hold for your booking is 100% correct. Please email the office to arrange.

My cat’s care instructions have changed

We also ask that you send us any care updates (medication or otherwise) in writing and do not leave handwritten notes out for our sitters. A centralized client file is used for all visits and any information given that is not in here can cause great confusion for the sitter team and room for error.

How are my keys held?

We prefer to hold keys whenever possible in our secure office as we can then guarantee to visit at short notice should an emergency occur. Keys are not labelled with your address.

If you have chosen not to leave your keys with us, keys will need to be dropped to our office during the hours stated below a minimum of 3 days prior to your booking. If this is not possible we can also arrange for a sitter to collect them from your home at a fee. Please see our pricing page for details.

How do I pay?

Please make full payment prior to departure by online bank transfer, details for which will be included in your booking confirmation and invoice (please enquire about cheque/cash payments).

What are your office opening hours?

Our office is manned 09.00 - 18.00 Monday to Friday.
Unit K Reliance Wharf, 2-10 Hertford Road, N1 5EW.

020 7359 1483 – this number is manned weekdays 09.00 to 18.00. On evenings and weekends it diverts automatically to voicemail, but all messages are reviewed for emergencies.

Terms and Conditions

Please click here to see a pdf of our full terms and conditions.

Terms & Conditions | Privacy Notice (last updated 24/5/2018)

Privacy Policy

Type of Client Data held

The type of Personal Data held by Cat’s Whiskers for clients consists of:
Contact details (Name, Email address, Phone number, Address); Access information e.g. security/alarm codes; Information required for the care of your cats e.g. food, litter, medication, vet contact details

Why is the Client Data held?

Cat’s Whiskers only holds clients’ personal data, as above, for contractual purposes to allow Cat’s Whiskers to supply the services booked by their clients.

Who has access to the Data held?

Laura Stafford (as the owner of Cat’s Whiskers) is the Data Controller and has overall control of all data provided by the client and handled by Cat’s Whiskers.  In addition to the Data Controller, the Office Manager and sitters have access to necessary client data in order to run their aspect of the Cat’s Whiskers business.

How Data is handled by Cat’s Whiskers?

Information provided by clients in person or by email/telephone to the office is used to create a Client File which is stored in a cloud-based software.  The details collected are as outlined above.

Email addresses are used solely for service-based communications which may include (but are not limited to) reminders, booking cut-off dates, price increases and essential information about Cat’s Whiskers which relate to the contractual arrangement in place. 

Where clients have consented and chosen to follow us on social media platforms, a photo of the cat is taken during the visit and shared accordingly.

How data is secured

Client Files are stored in cloud-based software which is password protected. The Owner, Office Manager and sitters have access to this information via Mac/PC and mobile phones which are also password protected.

Third Parties

Prior to Cat’s Whiskers providing any of its clients’ personal data to a third party, Cat’s Whiskers confirms that it has undertaken necessary steps to ensure that the third party is GDPR compliant.

How long is the data held?

Client Files are accessible by the Owner, Office Manager and sitters if they have made a booking in the previous 2 years. For any client who has not booked within this timeframe, their details will be archived for up to 6 years in a password protected cloud-based environment. Any unnecessary client data which is over 6 years old and currently held by us will be deleted by Friday 25th May 2018.

Data Access Request

Clients of Cat’s Whiskers can ask to see what data is held about them.  They can also ask that their data be removed and/or changes made.  Cat’s Whiskers confirms that they will respond to any Data Access Request within the required timeframe.

Analytics

We use analytics to track how visitors use this website and so improve their experience; all user data here is anonymous.

© Cats Whiskers (May 2018)