Cat's
Whiskers
Professional, Reliable Cat Sitting Services in North and East London

0207 359 1483
  • Unit K, Reliance Wharf
    2 - 5 Hertford Road
  • London N1 5EW


We really value your feedback as it helps us give you the best service we can. When you get home, please do take 5 minutes to drop us an email to let us know if you are happy or if we can improve in any way.
office@cats-whiskers.info

See below for a selection of feedback we have received from happy customers.

"Thank you so much for going above and beyond in looking after our Kit. Good company and affection are extremely important for Kit, and it is great to know that his sitters truly enjoyed spending time with him."
"We have been using Cat’s Whiskers for over two years and we couldn’t be happier with the service they provide. They are totally professional and always reliable and it gives us such peace of mind as cat owners to know that our two cats are so well looked after when we go away. One of our boys is a particularly nervous cat, and even he has truly warmed to the sitters as they clearly treat the cats they care for with such love and kindness.

I particularly love seeing photos of our boys on Twitter when we are on holiday and ‘checking in’ as it were, to see they are being so well looked after. Thank you again for providing such a brilliant service and going that extra mile. I wouldn’t hesitate to recommend Cat’s Whiskers!"
"The best thing about Cat’s Whiskers is that we never worry about going away. In fact, the only problem we have is that when we come home, our cats always seem slightly disappointed to see us rather than her coming through the door!"
"Cat’s Whiskers provide an extremely reliable and professional service. It is reassuring to know that the cats will be pampered while you are away. Cat’s Whiskers clearly love cats as much as the owners."
"I just wanted to thank you for looking after Maggie over the last 10 years. Cats Whiskers really has been a fantastic service and I have always felt very happy knowing you will be looking after her. I am moving so unfortunately will have to look for a new cat sitter. Hopefully I can find a company as good as yours!"
"We got back after 8 days away expecting our cats to be really fed up at having been shut in for so long but they were really relaxed and happy so Cat’s Whiskers must have looked after them very well. This was really appreciated as they are like children to us and it’s lovely to know we can trust the Cat’s Whiskers team to care for them while we are away"
"The main thing is that we have absolute confidence in your competence and dedication. You're entirely reliable both generally (we have no worries about giving you the key to our house) and in the specifics of cat-care. And you evidently have a real affection for cats."
"Many thanks indeed for coming to look after Milly, especially at such short notice. It was so good to know that she was in safe hands and lovely to think that people who are happy to take the time to make sure she is happy, safe and well were looking after her. I really enjoyed reading the diary and checking in to Twitter to see what Milly had been up to. I will most definitely be in touch when I am next out of town. Thanks again. "
"We love and spoil our cat Bruce, so it is very reassuring to know that we can rely on Cat's Whiskers to really look after him whenever we need their services. They go to great lengths to make a fuss and keep him happy, even playing iPad games! We look out for his photo on Twitter while we're away, and the super-detailed reports once we're back mean we always know exactly what he's been up to in our absence! Thank you Cat's Whiskers!"
"My two seemed very content when we came home, no shouting cats berating us as we walked in the door, as sometimes happens if we're late home of a week night! So much easier for them than the stressful trip to the cattery, particularly for Hops who finds any trip out very upsetting. It was great to have some notes on how they'd been during our absence, and I loved seeing their pictures on Facebook while we were away, it's a great way to feel you're still 'in touch' with your cats when you're not home. Thank you for letting us know about the cat feeder playing up, next time I'll test it right before we go."
"It was great to know that Cat's Whiskers were looking after Coco when we went away. Coco hates being taken away from home, and so having a member of Cat's Whiskers pop by every day was just perfect. The Twitter photo updates were great! The whole process, from the introductory visit to picking up the keys on our return, was simple and professional, and most importantly we came back to a very contented cat!"
Terms & Conditions | Privacy Notice (last updated 24/5/2018)

Privacy Policy

Type of Client Data held

The type of Personal Data held by Cat’s Whiskers for clients consists of:
Contact details (Name, Email address, Phone number, Address); Access information e.g. security/alarm codes; Information required for the care of your cats e.g. food, litter, medication, vet contact details

Why is the Client Data held?

Cat’s Whiskers only holds clients’ personal data, as above, for contractual purposes to allow Cat’s Whiskers to supply the services booked by their clients.

Who has access to the Data held?

Laura Stafford (as the owner of Cat’s Whiskers) is the Data Controller and has overall control of all data provided by the client and handled by Cat’s Whiskers.  In addition to the Data Controller, the Office Manager and sitters have access to necessary client data in order to run their aspect of the Cat’s Whiskers business.

How Data is handled by Cat’s Whiskers?

Information provided by clients in person or by email/telephone to the office is used to create a Client File which is stored in a cloud-based software.  The details collected are as outlined above.

Email addresses are used solely for service-based communications which may include (but are not limited to) reminders, booking cut-off dates, price increases and essential information about Cat’s Whiskers which relate to the contractual arrangement in place. 

Where clients have consented and chosen to follow us on social media platforms, a photo of the cat is taken during the visit and shared accordingly.

How data is secured

Client Files are stored in cloud-based software which is password protected. The Owner, Office Manager and sitters have access to this information via Mac/PC and mobile phones which are also password protected.

Third Parties

Prior to Cat’s Whiskers providing any of its clients’ personal data to a third party, Cat’s Whiskers confirms that it has undertaken necessary steps to ensure that the third party is GDPR compliant.

How long is the data held?

Client Files are accessible by the Owner, Office Manager and sitters if they have made a booking in the previous 2 years. For any client who has not booked within this timeframe, their details will be archived for up to 6 years in a password protected cloud-based environment. Any unnecessary client data which is over 6 years old and currently held by us will be deleted by Friday 25th May 2018.

Data Access Request

Clients of Cat’s Whiskers can ask to see what data is held about them.  They can also ask that their data be removed and/or changes made.  Cat’s Whiskers confirms that they will respond to any Data Access Request within the required timeframe.

Analytics

We use analytics to track how visitors use this website and so improve their experience; all user data here is anonymous.

© Cats Whiskers (May 2018)